Remote Support

​At CEST we believe that small to medium businesses should also benefit from a Service Desk experience just like at larger organisations. We pride ourselves with our swift response times at the highest standard keeping your employees working as productively as possible.
Let’s look at some other advantages of having an in-house Service Desk Solution.

Efficiency

When our Service Desk Solution takes care of all your company’s technical problems, your in-house employees are free to focus on more productivity. This increased productivity leads to more revenue, which offsets the cost of the Service Desk Solution and benefits the company. Your employees also benefit since they’re doing what they’ve been hired to do instead of managing technical support crises. While you could hire in-house employees strictly for technical support purposes, adding on full-time employees is more expensive than outsourcing IT support. It is also a hassle to find the right type of IT professional for your business.

Customer Satisfaction

​Customers like to have a single support platform to contact with technical issues, and they like immediate assistance. Companies that try to offer their own IT support to customers are often slower to respond, and their staff doesn’t always have the expertise that’s available with the Service Desk Solution at an IT Service desk. In certain cases, in-house employees can’t bring support calls to full resolutions just because they lack in-depth technical knowledge. This leaves customers bewildered, frustrated, and on their own to look for an outside source of assistance. Unhappy customers are often vocal and expressive about insufficient service, which reflects poorly on companies.

Fast Issue Resolution

Employees who experience IT problems on the job often go through a lot of trial and error and unnecessary struggles to resolve the problem themselves. This takes them away from their important work and wastes the company’s time. IT professionals can help employees avoid a lot of unnecessary actions and get straight to the root of the problem. Our Service Desk Solution can access a company’s computer system remotely and fix problems, so employees don’t have to fumble around with equipment.

Systematic Fixes

Without a system for addressing technical problems, you’re left trying different solutions at random. This method of fixing problems is inefficient and time-consuming. Our Service Desk Solution takes a systematic approach to solving issues, which saves time. Our Professionals have the expertise knowledge of which solutions to try first and which ones to try if initial solutions fail. They are trained to follow a set of procedures that involve implementing the most common solutions first.

Industry Expertise

Our Service Desk Solution specialises in serving different industries, and their industry knowledge makes us familiar with specific issues a certain company faces. Companies often prefer our Service Desk Solution because they know their industry, and this means faster problem resolution. A company profits when its customers are happy, and employees aren’t wasting time on technical issues.

Service Desk Tickets Increase Efficiency

Our Service Desk Solution keeps service tickets in the order the are received to know which problems to prioritise. Tickets also consider severity of the problem, and each ticket includes a title and a description of the problem. Our IT workers are assigned tickets based on their expertise of issues, which gives customers and employees confidence that they’re receiving quality assistance.

At CEST we provide highly responsive IT support to businesses. Our professionals have the insight to give accurate answers that resolve problems quickly.

To log a ticket, you can simply just email support@cest.tech or call +44 1534 509967 to speak to a technician.

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